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Cancellation And Refund Policy
Home / Cancellation & Refund Policy
Cancellation Policy
The customer can choose to cancel an order any time before it’s dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation 2 hours and the order cannot be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Aum Himalaya reserves the right to accept the cancellation of any order. Aum Himalaya also reserves the right to waive off or modify the time window or cancellation fee from time to time.
Refund Policy
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
– the item may be damaged during transit
– or there might be a manufacturing defect
– or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost or refund the complete amount, provided that the request for replacement/return of the item is made within 5 days after receipt of the package. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed.
Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.
Help
Give us a shout if you have any other questions and/or concerns.
Email: info@aumhimalaya.com
Phone: +91 908-239-7306